Terms and Conditions

This website is owned and operated by Thomson Gray Limited which trades as Thomson Gray registered in Scotland No SC270835 at Prospect House, 5 Thistle Street, Edinburgh EH2 1DF. Thomson Gray Limited is a Royal Institution of Chartered Surveyors (RICS) regulated company (Registration No 037401).

In accessing these web pages, you agree that you may only download the content for your own personal non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show, or play in public, adapt, or change in any way the content of these webpages for any other purpose whatsoever without the prior written permission of Thomson Gray Limited.

This site may provide access via hypertext links to other websites for browsing only and in so doing we are not endorsing any linked entities nor authorising any act which may be in breach of copyright or any other third-party rights which are protected in law or by international treaties world-wide. We do not accept any responsibility or liability for any of the material contained on any third-party webpage. We make no warranty that the contents of the website are free from infection by viruses or anything else which has contaminating or destructive properties.

Privacy Policy

Thomson Gray Limited are committed to protecting and respecting your privacy in accordance with its privacy policy. We provide this notice to explain our online information practices and advise you of the choices you can make about the way your information is collected and used.

Thomson Gray Limited (Prospect House, 5 Thistle Street, Edinburgh, EH2 1DF) is the data controller for the purpose of data protection legislation and will always handle information in compliance with The Data Protection Act 2018, the UK’s implementation of the General Data Protection Regulation (GDPR). This notice is provided to explain the basis on which any personal information we collect from you, or which you provide to us, is processed.

Information that we collect from you

We do not ask that you provide any sensitive personal data. We will not share your information with third parties. We are legally required to hold some types of information to fulfil our statutory obligations and will hold your personal information on our systems for as long as dictated in our retention policy. Information that may be collected is listed below, which will be stored securely and only related to the user who submits the information.

  • Optional sign up to our newsletter and updates, which will contain first name, surname, and email address. Please see here for the Campaign Monitor (our newsletter provider) privacy notice.
  • We may contact you if you have requested to be contacted regarding our services by telephone or email or to process a job application, which you have applied for.
  • Case studies on our website collect information related to the project and may contain project name, location, client, architect / designer, engineer, builder/contractor, and associated photography.
  • Certain features of our site require cookies in order to function. We use CraftSessionId cookies, which are session variables only lasting the length of your session on the website.
  • Google Analytics uses cookies to help analyse how and how often visitors visit our website. Information on Google’s data and privacy can be found here. To opt out of Google Analytics please click here.

Keeping your personal information secure

Thomson Gray Limited takes the security of any information we hold very seriously and will always implement security measures that are in line with or exceed current best practice and recommendations.

Thomson Gray Limited is Cyber Essentials certified and has appropriate security measures in place to prevent personal information from being accidentally lost, deleted, used, or accessed in an unauthorised way. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. 

Email Disclaimer

Any electronic correspondence (emails) disseminated from the domain ‘thomsongray.com’ is subject to the following:

The email is intended solely for the person to whom it is addressed and may contain confidential or privileged information. If you have received it in error, please notify us immediately and destroy this email and any attachments. In addition, you must not disclose, copy, distribute or take any action in reliance on this email or any attachments. Any view or opinions presented in the email are solely that of the author and do not necessarily represent those of the company. Email may be susceptible to data corruption, interception, unauthorised amendment, viruses and delays or the consequences thereof. Accordingly, all emails and any attachments are opened at your own risk.

Complaints Procedure

Thomson Gray ensures that our services live up to the expectations of our clients. Our complaints handling procedure is set out in our internal Quality Management System. If there is any dissatisfaction or complaint please contact us. The complaint may also be referred to the Surveyors Ombudsman Service or the RICS Dispute Resolution Service.

Further information

We may need to update this privacy policy so we recommend that you check you have read the most recent policy when you visit our website. By using our website, you’re agreeing to be bound by this Policy. If you require further information, have any questions regarding this or wish to view any of our policies then please contact us here.

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